The Ivory Dental Clinic

Dr. Natthapong stands out for gentle technique and clear explanations during dental procedures—multiple patients specifically mention his light touch during fillings and extractions means zero sensitivity or post-procedure discomfort. He's praised across several reviews for detailed communication about treatment plans, which sets him apart from the orthodontist criticism about lack of transparency elsewhere in the clinic.

The clinic excels at rapid appointment scheduling and turnaround on orthodontic work—patients report noticeable tooth movement and alignment within 1-2 months of starting braces, and they can book procedures like cleanings and extractions same-week without long wait periods. Several reviewers mention getting in quickly despite needing follow-up visits.

Staff consistency and genuine care toward long-term patients is a real differentiator here—one patient stayed for 3 years specifically because the support team's kindness and prompt appointment reminders made the experience manageable, even though they eventually moved clinics for other reasons. The team speaks clearly in Thai and communicate appointment changes a day in advance reliably.

Pricing structure lacks upfront transparency and involves hidden consultation fees that frustrate patients—multiple reviewers report paying ฿500 per consultation visit, then being told to see a different doctor and pay another ฿500 deposit, without clarity on total treatment cost beforehand. One patient spent 80k+ over three years without a clear itemized breakdown of what each phase cost.

Appointment scheduling doesn't respect booked times—at least one patient reported being asked to sit for 30+ minutes past their scheduled slot time, creating frustration when you've planned your day around a specific arrival time. The clinic needs better queue management aligned with actual appointment times.

Records and documentation transfer is problematic when patients need to continue treatment elsewhere—one long-term orthodontics patient struggled to get complete scan and X-ray files after fully paying, receiving only a minimal paper document without full orthodontic data despite repeated requests to move treatment abroad.