Konvy Dental Clinic

Multiple patients praise Dr. Prawn (แพรวน) specifically for a gentle touch during clear aligner treatment — several reviews note they felt no pain during application despite expecting discomfort, and she explains each step clearly before proceeding. Patients consistently mention her warm, reassuring bedside manner makes them feel comfortable enough to ask questions throughout the appointment.

The clinic's physical setup draws repeated mention: patients describe it as spacious, well-designed, and maintaining consistently cool air conditioning despite the all-glass walls. Several reviewers specifically note the space feels more like a lounge or café than a typical dental clinic, which they say helps them relax during treatment.

Staff at the front counter and during X-ray are singled out for genuine attentiveness — patients report detailed explanations of each step in plain language, answers to specific questions about their teeth, and follow-up phone calls after consultations to explore treatment options or address concerns.

Multiple clear aligner patients report significant issues with treatment quality control and final results — several required additional aligner sets beyond their original plan (one patient needed 8 extra sets after 21 initial sets), aligners required multiple corrections after delivery, and final tooth alignment fell short of standards with gaps, dark spots from shaving, and uneven heights that the clinic would not correct without additional fees. Communication via LINE is repeatedly described as slow, making follow-up difficult.

Pricing transparency is a consistent problem across multiple reviews — patients report conflicting price quotes between the dentist and sales staff, hidden fees (like 50 baht shipping charges despite paying nearly 100,000 baht), and promised discounts that mysteriously disappear after deposit is paid. One patient was told one price in consultation but received a higher quote after the treatment plan video came back, then received another call with a different discount amount, leaving them unable to confirm what the final price should be.

Appointment reliability and doctor continuity are serious issues — multiple patients report the assigned dentist frequently cancels due to illness or sudden withdrawal, staff arrive late or miss appointments regularly, and the clinic rotates different doctors at each visit rather than assigning a consistent one to oversee each case. One patient noted the clinic lacks detailed medical records, only tracking payments rather than documenting treatment progress or what was actually done at each session.